AI Agent Business Academy

Customer Service AI AgentsHands-on Exercise

15 min

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AI Agents vs Traditional Support

Understanding the dramatic differences between AI agents and traditional support helps you make the business case for transformation.

Quiz Question

A customer contacts support at 2 AM on Christmas about a billing error. What happens with each approach?

Traditional: Wait until business hours; AI: Instantly resolve the issueTraditional: Outsourced agent with script; AI: Cannot handle billing issuesTraditional: Emergency on-call fees; AI: Standard automated responseBoth provide the same level of service

AI Agents vs Traditional Support

Quiz Question

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